Refund policy

The 30 Night Nozy Challenge

Try Nozy for up to 30 nights. If you are not sleeping better, contact us within 30 nights of your first order being delivered and we will refund your first order in full. You do not need to send anything back.

The guarantee covers your first order only, once per customer. Refills from a subscription are not covered by the guarantee, but you can skip or cancel refills at any time before they are charged (see our Subscription policy).

Damaged, faulty or wrong items

If anything arrives damaged, faulty or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.

Refills charged by mistake

If a subscription refill was charged and you meant to cancel, contact us within 7 days of the charge. If it has not shipped yet, we will cancel it and refund you in full.

How refunds are paid

Refunds go back to the card or payment method you used. Once approved, they usually show in your account within 5 to 10 business days, depending on your bank.

How to contact us

Use our contact page at trynozy.com/pages/contact and include your order number.