Shipping policy

Free US shipping

Shipping is free on every order to the United States, with no minimum spend. This includes every subscription refill.

Delivery times

Orders are delivered within 5 to 7 days. You will get a tracking link by email as soon as your order ships.

Where we ship

We ship to the United States. If you are ordering from outside the US, the shipping cost and delivery time are shown at checkout before you pay.

Subscription refills

If you subscribe, a fresh kit ships automatically every month until you skip or cancel.

Late or lost orders

If your order has not arrived within 15 business days of ordering, contact us and we will track it down. If it is lost, we will send a replacement free of charge.

Address changes

Please check your address at checkout. If you spot a mistake, contact us as soon as possible and we will update it if your order has not shipped yet.

How to contact us

Use our contact page at trynozy.com/pages/contact and include your order number.