Cancellation policy

How your subscription works

When you subscribe, you get a fresh kit every 7 weeks: the Mixed Kit for $39 per delivery, or the Couples Kit for $69 per delivery. Shipping is free.

Your first order is charged at checkout. Each refill is then charged automatically, every 7 weeks, to the payment method you used, until you skip or cancel.

Price lock: your subscription price stays the same for as long as you stay subscribed.

Free sleep mask: your free blackout sleep mask ships with your first subscription order and is yours to keep, even if you cancel.

Skip, change or cancel any time

There is no minimum number of orders and no cancellation fee.

To skip a refill, change your subscription or cancel, log in to your account at trynozy.com/account, or contact us at trynozy.com/pages/contact and we will do it for you.

To avoid being charged for your next refill, cancel before its billing date. If a refill has already been charged and has not shipped, contact us within 7 days of the charge and we will cancel it and refund you in full.

Our guarantee

Your first order is covered by the 30 Night Nozy Challenge. See our Refund policy for details.